Customer Service Policy

We promise to provide the highest level of service possible to our customers.

What You Can Expect of Us

  • We will listen politely.
  • You will receive timely and accurate explanations and responses.
  • Courtesy, professionalism and absolute integrity from staff.
  • Personal information will be handled in line with the Privacy Act 1993.
  • An apology if we make a mistake.

Our Commitment to You

  • We will provide the highest standard of service possible.
  • We will show consistent and sensitive treatment of our customers.
  • Interpretation and application of our policies will be firm but fair.
  • We aim to achieve high standards of professionalism.

Customer Feedback

We welcome customer feedback, both positive and negative. If you have comments, suggestions, questions or concerns please tell us:

  • Talk them over with the relevant staff member.
  • Contact Us.

If you consider you haven’t received satisfactory service and this hasn’t been resolved with the staff member, or their supervisor, please contact the Libraries Manager.