Customer Service Policy

We promise to provide the highest level of service possible to our customers.

What You Can Expect of Us

• We will listen politely.
• You will receive timely and accurate explanations and responses.
• Courtesy, professionalism and absolute integrity from staff.
• Personal information will be handled in line with the Privacy Act 1993.
• An apology if we make a mistake.

Our Commitment to You

• We will provide the highest standard of service possible.
• We will show consistent and sensitive treatment of our customers.
• Interpretation and application of our policies will be firm but fair.
• We aim to achieve high standards of professionalism.

Customer Feedback

We welcome customer feedback, both positive and negative. If you have comments, suggestions, questions or concerns please tell us:

• Talk them over with the relevant staff member.
• Contact Us.

If you consider you haven’t received satisfactory service and this hasn’t been resolved with the staff member, or their supervisor, please contact the Libraries Manager.